British Gas
My time as an editorial lead in a team saw me work closely across the business with various stakeholders - from Product Owners and Scrum Masters to heads of brand and marketing. It put my soft skills to excellent use.
British Gas
Client
Project
Digital Transformation
Energy |UX | Content Design | Email marketing | Website copy | Digital Transformation | Comms
British Gas
It was another large-scale digital transformation project where the customer journey/experience was changing to a more self-serve experience.
It also meant implementing the tone of voice – being brand guardian and editing across online and offline comms - everything from letters to SMS and web copy.
